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   MIMIROOM FAQs       
No. Title
47 Do I have to use paypal if I want to order over $500?
Do I have to use paypal if I want to order over $500?
Yes. Eximbay accept under $500, so we recommend to use paypal if you want to order over $500.
46 Will I receive a refund if I refuse the shipment when it is delivered to me?
Will I receive a refund if I refuse the shipment when it is delivered to me?
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
45 Will I have to pay customs taxes on my shipment?
Will I have to pay customs taxes on my shipment?
mimiroom.com will not charge you any sales, customs or duty tax on top of your order. All purchases originating from the U.S. are tax free. However, you might be required to pay customs and duties before the local customs release your package. Historical data shows that the majority of our customers do not need to pay customs taxes. Please contact your local customs office for more information.
44 How are refunds handled?
How are refunds handled?
All transactions are billed when the order is shipped out. Therefore, we typically do not issue refunds. If we do need to issue a refund, it will be in the form of Mimiroom Store Credit. We will gladly exchange sizes on items or replace defective products. Please refer to our return and exchange policies for more information.
43 What is Mimiroom Store Credit?
What is Mimiroom Store Credit?
Mimiroom Store Credit is store credit which can be used as "money" on our site. It has no expiration date and it can be applied to any future orders. If you have Mimiroom credit available, our system will prompt you with options to use it during order placing.
42 Why do the order date and time seem incorrect?
Why do the order date and time seem incorrect?
The order date and time you see is displayed local time in South Korea.
41 What happens if there are banned items in my shipment?
What happens if there are banned items in my shipment?
Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Mimiroom is not responsible for reshipment or refund regarding the confiscated items.
40 Can I cancel items after I've placed an order?
Can I cancel items after I've placed an order?
Once an order has been placed, we do not allow for order or item cancellation.
We kindly suggest that you read the product information carefully before confirming your order.
39 How do I get Coupons of mimiroom.com?
How do I get Coupons of mimiroom.com?
Coupons are issued to customers periodically via different promotions. If you purchase often, you have more chance of receiving coupons. Redeeming your coupons at mimiroom is very easy. Coupons do have expiration dates and conditions, and expired coupons will not be extended for any reason.
38 How do I change my personal information?
How do I change my personal information?
You may change personal information such as name and password from " Modify " page. Simply change the information as indicated and click the “Modify” button. For your safety, personal information can ONLY be changed by the customer from the " Modify " section. Customer Service cannot modify personal information.
37 What happens to my order if it can't be delivered by the courier service and is returned to Mimiroom
What happens to my order if it can't be delivered by the courier service and is returned to Mimiroom.com?
All shipments returned to Mimiroom.com are considered "undeliverable". Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the courier or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, Mimiroom will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Mimiroom.com's regular shipping fees. Reshipment fees will be applied regardless of the original shipment's eligibility for free shipping. Additional courier charges for return shipping may also apply.
36 Can I add items after I have placed an order?
Can I add items after I have placed an order?
Once your order has been placed, you cannot modify the order. If your order has not yet shipped, however, you may be able to add items by contacting Customer Service. To ensure speedy service, please have the following information ready

1) Your order number and sign in email address
2) Full name of item
3) List price of item as it appears on our site Adding items will delay the processing of your order.
  If your order has already been shipped out, items cannot be added to the order.

35 Can I request personal assistance?
Can I request personal assistance?
Our Customer Service section provides helpful tips and product information for your reference. Also, You can contact our Customer Service representatives by help@mimiroom.com for further inquiries. Mimiroom is always dedicated to providing the best service!

34 Do I need to know the full name of an item to search?
Do I need to know the full name of an item to search?
No, you don't need to know the full name of the item. As long as you have input search keyword(s), our search engine will locate all items containing the keyword(s) and display the results based on relevance. The more keywords you enter, the more specific the results will be. Alternatively, you can browse by category through the links on the left-hand column of main page.
33 How should I ship my return or exchange?
How should I ship my return or exchange?
Pack and seal your box securely, in the original package if it's possible. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
32 Where can I find the CVC number?
Where can I find the CVC number?
On a Visa or MasterCard, the CVC is a three-digit number located on the back of the card, usually in the signature stripe or to the right of it. On some cards, the CVC number will be printed on the back of the card after a full reprinting of the credit card number, or the last four digits of the credit card number. On an American Express card, the CVC (called the CID on American Express) is a four-digit code located on the front of the card, usually printed (and not embossed) to the right of the credit card number.
31 Can I save my shopping bag items for later?
Can I save my shopping bag items for later?
Yes. First, make sure you are signed in so that our system can recognize you and save items under your account. Next, click the “wish list” button on the right of product detail. When you are ready to place an order, you can retrieve items from the wish list at the customer service section.
30 Are all items in stock?
Are all items in stock?
Most items of mimiroom.com will be in stock and ready for purchase. We recommend that you take advantage of the expertise of our fashion consultants and select whole sets of coordinated outfits.
29 Is my personal and credit card information safe on your website?
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
28 What is the contact information?
What is the contact information?
* Email : help@mimiroom.com
* Leave a message : Click 1:1 customer center and leave a message to mimiroom.

We encourage our customers to place orders online, as this is the fastest and most convenient method.
We reply you a.s.a.p to ensure speedy service.
27 What is CVC?
What is CVC?
When paying via credit card, you are required to input your credit card's CVC number each time you place an order. CVC (Card Verification Code) is an authentication procedure established by credit card companies to provide greater security for Internet transactions.
26 How do I place an order?
How do I place an order?
The process is quick and easy!

1. Sign in
2. Add the items of your choice to your “ Cart ". Make sure the quantity column of each item is correct.
  (If you change the quantity of any items, remember to click the “ Modify ”button and allow the page to refresh)
3. Click " Order " button
4. Check your shipping address, billing address and remember to fill in all required fields (marked with “*”)
5. Enter your payment information
6. Review your order to make sure the information is correct.
7. Once the order is successfully placed, you will be given an order number.

Make note of your order number for future reference;
The order will also be shown in the “ Order/Track page ” section. You can view your updated order status at any time by signing into “ Order/Track page
25 How do I sign up to be a member of mimiroom.com?
How do I sign up to be a member of mimiroom.com?
Signing up to become a member of mimiroom is easy. First, click "Sign Up Now!"
When you reach the "Join us" page, create an account by entering your name, email address, and a password of your choice.
Then click the "Sign Up" button. The process is is simple and takes less than a minute.
24 Where is mimiroom.com based?
Where is mimiroom.com based?
Mimiroom's main storehouse is located in Korea. The majority of our products will be shipped from South Korea.
23 What is your return/exchange policy?
What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Defective merchandise may be returned within 7 days after purchase for an exchange or refund.
Please note : All products must be returned in their original condition, with tags still attached.

  Defective Item Exchange Size Exchange Unwanted or
Unopened Item
Defective Item Repair
Clothing, shoes & bag within 7 days within 7 days within 7 days Not available
Swimwear & Innerwear within 7 days Not available Not available Not available
Accessories within 7 days Not available Not available Not available
All final item (on sale) within 7 days Not available Not available Not available

Please refer to the table to determine which return options are available for the item you wish to return.

Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee.
All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories.
Buyers are responsible for return shipping and insurance, except in the event of error. We strongly suggest obtaining a tracking number.
* We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

All sale is final except in certain conditions as refund or credit if preferred is granted when the following conditions are met. For all defective items, buyer need to send pictures to proof the damages parts. After then we will offer replacement or store credit within 5days from the day we receive returned items. Please return in full packages, bags and tags. We will not responsible for the shipping fee. We will not accept the unauthoruzed parcels that are returned to us due to unclaimed, incomplete or incorrect address provided by customers will not be returned to us due to unclaimed, incomplete or incorrect address provided by customers will not be returned to the buyers and will only be resent at the buyers' expense. To ensure speedy service, please contact us before return. Customer Service Department or use 1:1 ask to mimi



We DO NOT accept returns for the following reasons :
 - tag removed
 - product does not fit as expected (too small/too big)
 - do not like overall look of item (cutting/material/etc)
 - final sale items
 - leather / Artificial leather items

We ACCEPT returns for the following reasons :
 - different item model/color/size from the one purchased is received
 - item is damaged/defective

Return claim must be filed within 7 days from the time order is received. Mimiroom.com must receive the return item(s) within 30 days from the time your return claim is approved.
(IMPORTANT : It is the customer's responsibility to ensure the return reaches mimiroom.com safely.)
*Returns on Online Purchases Made with Store credit of mimiroom.

22 What currency do you charge my credit card?
What currency do you charge my credit card?
All transactions, regardless of shipping country, will be charged in US currency (USD) only.
21 How do I change my shipping address?
How do I change my shipping address?
You may modify shipping address records in the " My page " section. Simply enter new shipping address on my page to make modifications. If you want to change you shipping address after order, you should contact mimiroom or leave a message to 1:1 ask to mimia.s.a.p. We cannot change your shipping address after ship your order.
20 How often do you stock new items?
How often do you stock new items?
New items are added everyday!
19 Which credit cards do you honor?
Which credit cards do you honor?
We currently accept major international credit cards including Visa, MasterCard and American Express. Mimiroom guarantees that your online transaction will be secure and that your credit information will be protected. All transactions are billed only when the order is shipped out. We guarantee that you will not be billed for any additional charges not associated with the order.
18 Can I view past shipment invoices?
Can I view past shipment invoices?
To view each shipment invoice, click into “ Order List ”, and then click the “Detail see”. You can see iimportant information such as payment total, shipping and handling charges, and items.
17 What is your privacy policy?
What is your privacy policy?
Click here to view Privacy Policy.
16 Can I change the shipping address after I've placed an order?
Can I change the shipping address after I've placed an order?
Once your order has been placed, you cannot change the shipping address. If your order has not yet shipped, however, you may be able to make the necessary change by contacting Customer Service. If your order has already been shipped out, the shipping address cannot be changed.
15 Can I check my Order History?
Can I check my Order History?
Sure! Go to " Order List " to view a complete list of past orders. Click into each order to view orde details. If you order without login, you must remember your order number and name of an orderer to check your order.
14 Do you have a size chart?
Do you have a size chart?
:::: Size Reference Chart ::::

International
XS
S
M
L
XL
Korean
44
55
66
77
88
US
0-2
4-6
8-10
12-14
16-18
UK
6-8
8-10
12-14
16-18
20-26


:::: Measurement References ::::

Bust (cm)
81-83
83-89
89-96
96-103
103-107
Waist (cm)
61-63
63-68
68-75
75-81
81-86
Hip (cm)
86-89
89-92
92-99
99-106
106-112
Bust (inch)
32
33-34
35-37
38-40
42
Waist (inch)
24
25-26
27-29
30-32
34
Hip (inch)
34
35-36
37-39
40-42
44

* Please refer to Measurement References chart for actual clothing sizes.
* These charts are provided as a guideline only.

Some of our products have sizes shown as One Size. This is a generic size that fits most people.
It can be anywhere between a Small and a Medium, depending on the type of the article of clothing.
13 Can I change my credit card information after I've placed an order?
Can I change my credit card information after I've placed an order?
Once your order has been placed, you cannot change your credit card payment information. If your order has not yet shipped, however, you may be able to make the necessary change by contacting Customer Service. If your order has already been shipped out, the credit card payment information cannot be changed.
12 Is ordering over the internet secure?
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
11 Why should I sign up to be a mimiroom member?
Why should I sign up to be a mimiroom member?
QUICK CHECKOUT : Super fast and easy checkout process since all of your info is already saved.
E-MAIL OFFERS : With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
ORDER HISTORY : Track the status of your current orders and review your previous orders.


10 Do you ship to PO boxes or APO/FPO addresses?
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
9 How do I change or cancel an order?
How do I change or cancel an order?
If for any reason you would like to change or cancel your order, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.
8 What countries do you ship to?
What countries do you ship to?
Mimiroom.com ships all over the globe.
Please email mimiroom or use 1:1 ask to mimi if you have a question.
7 What's the difference between "Order Date" and "Ship Date"?
What's the difference between "Order Date" and "Ship Date"?
"Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. If items in your order are not in stock, it will take longer to process the order.
6 How do I know that my order has been shipped?
How do I know that my order has been shipped?
When your order has been shipped, you can check your order is shipped on our site and track it online with your tracking number.
5 When will my order be shipped?
When will my order be shipped?
Orders will be delivered by a courier-type service. You should expect to receive the order within 5 to 14 business days from the time we ship out from mimiroom's warehouse. Please note that 5 to 14 business days is only an estimate; actual delivery time may differ depending on your local delivery situation. If items in your order are not in stock, it will take longer to process the order. In very rare cases packages may be held at the customs office for a while, in these cases the delivery time will also be longer.

Please note : All shipping times are estimates. Orders submitted with incomplete or inaccurate shipping or billing information may be delayed.

4 What is the status of my order?
What is the status of my order?
Once you have placed an order, you can check on its status at any time.
For instructions on how to track your order, click here!
3 What are the shipping rates?
What are the shipping rates?
:::: FREE International Shipping on Orders Over $150! ::::

   Total Order Value     Standard
   >>    $0 - $149.99        $9.00
   >>   $150 and over        Free     

Orders will be charged shipping rates as detailed.

* Orders over $150 will not be charged the Shipping fee. Offer valid for orders shipped to US. Excludes additional shipping charges for oversized items, as noted in the item information. Offer applies to merchandise only; taxes, gift cards, and shipping do not count toward the free shipping total.
Expedited shipping is flat $39.00.
2 Are purchases on this website tax free?
Are purchases on this website tax free?
All purchases originating from the U.S. are tax free.
1 What are the payment options?
What are the payment options?
We accept secure online credit card payments. The credit cards we accept are Visa, Mastercard and American Express. You also pay through paypal.


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